Privacy Policy
T MART HUB – Privacy Policy
Effective Date: 01st April 2026
Last Updated: 01st April 2026
This Privacy Policy describes how T MART HUB, operated by Ramkishan Tea House, collects, uses, stores, protects, and shares your information when you use the T MART HUB Android Application, website, or related services.
By using our platform, you agree to the practices described in this Privacy Policy.
1. Business Details
T MART HUB
Operated by Ramkishan Tea House
GST Number: 36ACAPG1952D1Z5
Registered Address:
Shop No 2-3-17/1/9, Golnaka, Amberpet, Hyderabad, Telangana - 500013
Mother Warehouse Address:
8-5-255/13/1, Sai Prakash Nagar Colony, Bairamalguda, Karmanghat, Sagar Ring Road, Hyderabad, Telangana - 500079
Phone: +91 9030000076
Email: info@tmarthub.com
2. Scope of Policy
This Privacy Policy applies to:
Android mobile application
Website (if applicable)
Customer support interactions
Delivery and logistics coordination
Marketing communications
Business partner onboarding
3. Information We Collect
We may collect the following categories of information:
A. Personal Information
Full name
Mobile number
Email address
Billing address
Shipping address
GST number (for business customers)
Business name
Account login details
B. Order & Transaction Information
Products purchased
Order history
Invoice details
Payment status
Delivery preferences
C. Device & Technical Information
Device model
Operating system
App version
IP address
Browser/device identifiers
Crash logs
Performance data
D. Location Information
With your permission, we may collect approximate or precise location to:
Improve delivery service
Show nearby serviceability
Detect fraud
Provide localized offers
E. Communication Information
Customer care calls
WhatsApp chats
Emails
Support tickets
Feedback and reviews
4. How We Use Your Information
We use information for lawful business purposes including:
Creating and managing accounts
Processing orders
Delivering products
Customer support
Sending invoices and order updates
Fraud prevention
Improving app performance
Marketing offers (where permitted)
Compliance with tax/legal obligations
Business analytics
5. Legal Basis for Processing
We process your data based on:
Performance of contract (orders/services)
Consent (notifications/location/marketing where required)
Legal obligations
Legitimate business interests
Fraud and security prevention
6. Sharing of Information
We may share data with:
Service Providers
Payment gateways
Delivery partners
SMS/email providers
Cloud hosting providers
Technical support vendors
Government / Legal Authorities
Where required by law, court order, tax authorities, police, or regulatory bodies.
Business Transfers
In case of merger, restructuring, sale, or acquisition.
We do not sell your personal data to third parties.
7. Payment Information
Payments may be processed through third-party payment gateways. We generally do not store full card details or sensitive banking credentials on our systems.
Please review payment provider privacy terms separately.
8. Data Retention
We retain information for as long as necessary for:
Order fulfilment
Accounting records
Tax compliance
Legal obligations
Dispute resolution
Security monitoring
Retention periods may vary depending on data type.
9. Cookies & Similar Technologies
If website services are used, we may use cookies or similar tools for:
Login sessions
Preferences
Analytics
Performance
Advertising measurement
You may control cookies through browser settings.
10. Security Measures
We implement reasonable safeguards including:
Restricted access controls
Password protections
Encrypted transmissions where feasible
Monitoring systems
Secure vendors
However, no system is 100% secure, and internet transmission always carries some risk.
11. Your Rights
Subject to applicable law, you may request:
Access to your personal data
Correction of inaccurate data
Deletion (where legally permissible)
Withdrawal of consent
Account closure
Opt-out of marketing communications
Requests may be sent to info@tmarthub.com
12. Marketing Communications
We may send promotional messages through:
SMS
WhatsApp
Email
Push notifications
Calls
You may opt out anytime using unsubscribe options or by contacting us.
13. Children's Privacy
Our platform is not intended for children under 18 years for independent account use. We do not knowingly collect children's personal data without lawful basis.
14. Third-Party Links / Services
Our platform may contain links or integrations with third-party services. We are not responsible for their privacy practices.
15. International Transfers
If technology providers store or process data outside India, we will take reasonable steps to protect such transfers in accordance with applicable law.
16. Account Deletion
Users may request account deletion by contacting:
Email: info@tmarthub.com
Phone: +91 9030000076
Certain records may still be retained for tax, fraud prevention, or legal compliance.
17. Changes to this Policy
We may update this Privacy Policy from time to time. Updated versions will be posted in the app or website with revised dates.
Continued use after updates indicates acceptance.
18. Contact Us
T MART HUB
Ramkishan Tea House
Registered Address:
Shop No 2-3-17/1/9, Golnaka, Amberpet, Hyderabad, Telangana - 500013
Mother Warehouse Address:
8-5-255/13/1, Sai Prakash Nagar Colony, Bairamalguda, Karmanghat, Sagar Ring Road, Hyderabad, Telangana - 500079
Phone: +91 9030000076
Email: info@tmarthub.com
19. Important Compliance Note
For production launch on Google Play Store and full India compliance, it is recommended to have this Privacy Policy legally reviewed for:
Digital Personal Data Protection Act, India
Google Play User Data Policy
GST record retention obligations
WhatsApp/SMS marketing consent rules
Consumer protection requirements